iHerb is a US company that has been serving customers worldwide since 1996 and ships to over 180 different countries! All iHerb orders are shipped directly from our US fulfillment centers, located in California, Illinois, and Pennsylvania, and internationally, in South Korea and Hong Kong.
General Information
Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
Please check with your local customs office in Azerbaijan to see if you can import the items, and if any additional licenses or permits are needed.
Customs Information
For information about customs, import duties, etc., visit: The State Customs Committee of the Republic of Azerbaijan
Azerbaijan Customs requires customers to declare orders using the Smart Customs System. Please declare your parcel with your order tracking number starting with IHB. To learn more about this process, please read this help article. You may also contact your carrier directly by calling the number listed on the shipping section of this page.
Personal use imports over 300 USD per month per individual will be subject to applicable duties and taxes and other customs fees.
iHerb will not be liable for packages held or confiscated by the local customs office.
Shipping
All iHerb orders are shipped out from our US warehouses to your country by Air Freight.
The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.
You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.
| Carrier | Order Limitation | Tracking | Customer Service Contact |
|---|---|---|---|
| ASE | Max 100 USD and up to 66 lbs (30kg) | Full tracking | 994 12 4973775 |
| UPS | Up to 150 lbs (68kg) | Full tracking | 994 12 4933991 |
| DHL Express | Up to 150 lbs (68kg) | Full tracking | 994 12 4934714 994 12 4934728 |
| FedEx | Up to 150 lbs (68kg) | Full tracking | 994 12 2107141 Email at [email protected] |
Contact Us
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